AI replies are included in every plan. There are no credits to buy.
How a reply is written
The AI writes one short reply, in the customer’s language, using the instructions you gave the rule. It is told never to invent prices, stock, dates, or policies you did not give it. When it does not know, it says a team member will follow up.
The customer’s message is treated as data, not instructions, so a comment cannot talk the AI into changing its rules.
When the quota runs out
AI replies stop until the next month. Keyword rules with fixed text, the inbox, and manual replies keep working.
The AI reply quota per plan is on the pricing page.